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Frequently Asked Questions

Products

What is the standard size that PaulTheOctopus.com uses?

All products come with size guide in the product descriptions section.  The size guide shows both Imperial (Inch) and Metric (cm) measurements. We recommend that you refer to the size guide to help you select a more appropriate fit.

 

Shipping & Delivery

Will I receive any order confirmation after placing an order?

An order confirmation with the order summary will be sent to you via EMAIL right after you have placed your order with a successful transaction.

 

I have ordered and confirmed payment with PaulTheOctopus.com. What should I do next?

All that is left to do now is wait for your parcel to arrive at your doorstep. Simultaneously,

• you will be receiving an Order number and a confirmation email upon a successful transaction.
• In the confirmation email, there is a view product page link that you can click to view your Order.
• In the view product page, you will see an Order tracking number or link that you can click to check the delivery status of your Order.

 

How do I track my order status?

Simply click the Order tracking number in the view product page mentioned above.

 

How can I change delivery address/phone number/recipient for existing order?

Changes in delivery address/phone number/recipient of the items is not allowed after the order has been successfully made. Kindly ensure all the information is correct prior placing an order.

 

I can't track my order on courier tracking page. What should I do?

If you are unable to track your package on the courier tracking page, your parcel might have been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping. Please email us at Customer_Service@PaulTheOctopus.com with your order number if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue and we seek your kind assistance and patience with such issue.

 

What shipping options does PaulTheOctopus.com offers?

Currently we offer only standard shipping.

 

Is worldwide shipping available?

 

Yes.  

 

Orders & Payment Methods

I am unable to add my selected item to my cart, why is this happening?

It could be that your selected item might have a limited stock quantity and if you are unable to select the item to your cart, there are high chances that someone else has checked out the product thus resulting in an "Out of Stock" situation. In such situation, please refresh the page for it to reflect the latest information and try again.

 

Can I cancel my order?

Once your order is placed, we will Not be able to cancel the order.

 

What are the payment methods available?

 

 

Are all the products prices displayed inclusive of taxes?

Only products sold in the USA and European countries are inclusive of taxes.

 

Can I place order over the phone?

No, this service is not available.

 

I can’t find the product online even though it was selling previously. Has it been discontinued?

We do replenish regularly if items are sold out. However, many of our products are limited editions which will not be replenished.

 

Cancellation, Return, Refund & Exchange

How can I cancel item?

Once your order is placed, we will NOT be able to cancel the order as it will be processed immediately for fulfilment.

 

How do I return an item?

Please refer to the Refund and Return Policy page.

 

How do I contact various departments in PaulTheOctopus.com?

For all other issues other than legal, please write to:

Customer_Service@PaulTheOctopus.com

 

For Legal related issues, please write to:

Legal@PaulTheOctopus.com